Short answer
What to do right now
Contact the exchange, wallet provider, kiosk operator, or company used to send the cryptocurrency immediately. Report fraud, ask what action is possible, and preserve the transaction ID or hash and wallet address.
Immediate actions
Contact the service used to send the cryptocurrency.
Reach the exchange, wallet provider, kiosk operator, or sending company through its official route.
Report fraud and ask what action is possible; do not assume the transaction can be reversed.
Keep the transaction ID or hash, wallet address, receipts, QR images, dates, amounts, and messages.
Report promptly at IC3.gov and ReportFraud.ftc.gov.
Do not
Avoid making the situation harder.
- Do not send an additional deposit, tax, release fee, or recovery payment.
- Do not trust an unexpected person who promises or guarantees recovery.
Records and reporting
Keep the details you already have.
Preserve transaction identifiers, wallet addresses, exchange or kiosk information, receipts, amounts, dates, and the full message history.
Source notes
Official guidance behind these steps
Plainly Living uses the scope and exceptions recorded in its claim-control ledger. These links go to the responsible public agency.
- Federal Trade Commission: How To Avoid a Scam (opens in a new tab)
- Federal Trade Commission: What To Do if You Were Scammed (opens in a new tab)
- FBI Internet Crime Complaint Center: FBI Guidance for Cryptocurrency Scam Victims (opens in a new tab)
- FBI Internet Crime Complaint Center: Frequently Asked Questions (opens in a new tab)
- Federal Trade Commission: Refund and Recovery Scams (opens in a new tab)
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